Privacy policy
Your privacy is extremely important to Helixar Tech LLC. This Privacy Policy sets out comprehensive details regarding how we collect, receive, store, process, use, disclose, transfer and safeguard your personal information whenever you browse our website, register an account, submit inquiries, place an order or complete a purchase with Helixar Tech LLC. This policy is formulated in full compliance with the European Union General Data Protection Regulation (GDPR), as well as other applicable federal level and state level privacy laws within the United States, including relevant state consumer privacy regulations. Please read through this document carefully to fully understand our practices for handling your personal data.
Information We Collect
We may collect multiple categories of personal data directly from you when you voluntarily submit information on our site, automatically through website tracking technologies as you browse our pages, or indirectly from trusted business partners in limited circumstances. The categories of personal data we may collect include the following:
· Identity Data: Full legal name, preferred display name, date of birth, gender, and any other personal identifiers you choose to provide to us.
· Contact Data: Billing address, full shipping delivery address, email address, active phone number, and additional contact notes you enter during checkout or when submitting customer service tickets.
· Transaction Data: Comprehensive details related to your purchases, including order history, ordered item lists, order value, payment records, billing statements, refund applications, return requests, exchange records, and correspondence generated during order resolution. We do not store full credit card details; sensitive payment credentials are handled securely by our authorized third party payment processors.
· Technical Data: Internet Protocol (IP) address, device unique identifiers, browser type and version, operating system information, time zone settings, language preferences, device model, screen resolution, network information, cookie identifiers and other tracking technology markers generated when you visit our website.
· Usage Data: Behavioral information about how you interact with our website, such as pages you have viewed, links you have clicked on, search terms entered on our site, length of visiting time on each webpage, entry and exit page records, navigation paths, error logs, and other browsing activity statistics.
How We Use Your Information
We will only utilize your personal information for lawful, specified purposes and will not process your data in ways incompatible with these stated purposes. We use your personal data to carry out the following operations:
· To process, confirm and fulfill your orders, including processing payment authorization, arranging product shipment, handling delivery coordination, managing returns, refunds and product exchange procedures, and completing post order follow up work.
· To communicate with you regarding order status updates, account related notifications, responses to your customer service inquiries, troubleshooting support, and sending important service related announcements that are necessary for completing your transaction. These service messages will not contain promotional marketing content.
· To analyze website usage behavior, optimize webpage functions, fix technical bugs, improve our product assortment, adjust service workflows, conduct internal business analytics, and refine our marketing strategies to deliver a better user experience for visitors and customers.
· To satisfy our internal and external legal obligations, including retaining tax related documentation, fulfilling accounting requirements, responding to valid official regulatory requests, resolving potential disputes, and enforcing our website terms of service.
· Subject to your explicit separate consent, to send you promotional newsletters, product recommendations, discount offers, marketing campaigns, and other commercial related emails; you retain the right to opt out of marketing communications at any moment.
Legal Basis for Processing (GDPR)
For users located within the European Economic Area, we process your personal data relying on the following legal bases under GDPR:
1. Performance of a contract: Processing is necessary to perform our sales contract with you, including order processing, shipment arrangement and after sales support.
2. Legitimate interests: Where appropriate, we rely on legitimate business interests such as optimizing website functions, improving product quality, preventing fraudulent transactions, and enhancing customer experience, provided these interests do not override your fundamental privacy rights and freedoms.
3. Compliance with legal obligations: Processing required for us to meet statutory duties such as tax record keeping, responding to regulatory inquiries and complying with applicable legal requirements.
4. Your explicit consent: We will rely on your freely given, specific consent when sending marketing related emails, deploying certain non essential cookies, or processing personal data for other purposes that require user approval. You are entitled to withdraw your given consent at any time, and withdrawal will not affect the lawfulness of processing completed prior to withdrawal.
Sharing Your Information
Helixar Tech LLC will never sell, rent, or trade your personal identifiable information to third party entities for commercial marketing purposes without your explicit written permission. Under limited and necessary circumstances, we may share your personal data with carefully vetted trusted third party service providers who perform essential business operations on our behalf. These authorized third parties may include secure payment processing platforms, global shipping and logistics carriers, cloud hosting suppliers, IT maintenance service providers, fraud detection service partners, and customer support outsourcing agencies. All third party service providers are bound by strict contractual data protection clauses, and are obligated to keep your personal information confidential, implement adequate security safeguards, and fully comply with GDPR and other relevant data protection legislation. We will only disclose your personal information to governmental authorities when we are compelled to do so by enforceable legal requirements, court orders or regulatory demands.
Cookies
Our website utilizes cookies, web beacons, pixel tags and other similar tracking technologies to collect technical and usage related data, aiming to recognize returning visitors, remember preference settings, improve webpage navigation experience, analyze website traffic, and support targeted marketing related functions. Different types of cookies include strictly necessary functional cookies, performance analytics cookies, and optional marketing cookies. You have full control to adjust your browser settings to reject certain cookie categories, delete existing stored cookies, or turn off tracking tools entirely. Please be aware that disabling necessary cookies may cause partial functions of our website to operate abnormally. For more thorough explanations about cookie categories, purposes and management methods, you may request to access our standalone Cookie Policy by contacting our support channel.
Your Rights
If you are a resident of the European Economic Area, under the provisions of GDPR you hold the following personal data rights:
· The right of access: You may request copies of the personal data we hold concerning you.
· The right to rectification: You have the right to require us to correct inaccurate, incomplete or outdated personal information about you.
· The right to erasure (“right to be forgotten”): You can submit a request for us to delete your personal data under qualifying conditions.
· The right to restriction of processing: You may demand us to limit the scope of data processing under specific legal scenarios.
· The right to object to processing: You can object to our data processing activities that are based on our legitimate interest grounds.
· The right to data portability: You are entitled to receive your personal data in a structured, machine readable format or request data transmission to another data controller, where applicable.
· The right to withdraw consent: If processing relies on your consent, you may revoke such consent at any time without retrospective effect.
· The right to lodge a complaint: You maintain the right to submit a formal complaint to your local data protection supervisory authority regarding our personal data handling practices.
To exercise any of the above mentioned privacy rights, please reach out to our designated privacy support contact channel. We will respond to valid user requests within the time frame required by applicable laws.
Data Retention
We preserve your personal information only for the period that is strictly necessary to accomplish the purposes described within this privacy policy. We will not keep personal data indefinitely without reasonable justification. Normally, order related transaction and accounting records will be retained for approximately 5 years to satisfy tax compliance, audit and dispute resolution requirements. For other categories of non mandatory data, we will store information only as long as your account remains active or until you formally submit a deletion request. After the retention period expires, your personal data will be securely erased, anonymized or pseudonymized in accordance with our internal data management procedures.
Security
Helixar Tech LLC adopts comprehensive appropriate technical safeguards and organizational administrative measures designed to protect your personal information against unauthorized access, improper use, alteration, accidental loss, destruction and unlawful disclosure. Our security practices include encrypted data transmission, access permission control, internal staff confidentiality management, and regular security risk assessment. Nevertheless, please note that no method of data transmission over the public internet and no form of electronic storage solution can guarantee absolute 100 % security. While we make every reasonable effort to secure your personal data, we cannot fully eliminate all inherent security risks of online information transmission.
Changes to This Policy
Helixar Tech LLC reserves the right to revise, amend or update this Privacy Policy from time to time to reflect adjustments in our business workflows, respond to new regulatory requirements, or cover newly launched website functions. Once revisions are made, we will publish the most up to date version directly on this webpage and mark the corresponding effective date prominently at the top of the policy document. We encourage you to review this Privacy Policy periodically when visiting our website. Your continued use of our website after the effective date of revised terms constitutes your acknowledgment and acceptance of the updated privacy provisions.
Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of law provisions. Users located in the European Economic Area retain all rights granted under the General Data Protection Regulation (GDPR). Any disputes arising out of or related to this privacy policy shall be subject to the exclusive jurisdiction of the courts located within the State of Wyoming.
Contact Us
If you have any questions, concerns, or wish to exercise your privacy related rights under this Privacy Policy, please contact us at: group@abconline.click